Joel and I along with our little Shih Tzu, Chanel, were in our new Villa, settling in for the past 3 weeks. I’m writing this to describe our home-buying experience for you to post for others to see. I’d want people to know that all along the way you were good natured, bent over backwards to help us, knowledgeable and foremost honest. It’s rare for someone selling something to us to be honest. We learned, after surfing the Internet and talking to people, most adult communities of South Florida don’t allow pets. I did however, find a web site of a Real Estate agent that helped people find their “dream home” in a “pet friendly” community. I called the agent and you answered. I now realize how lucky we were to find you.
We first met you in July 2010 and you immediately got together a list of properties to show us in places that were “pet friendly.” You spent a lot of time with us knowing we may not buy anything. By chance, we found an adult community in another county that was “pet friendly” and fell in love with their very large Clubhouse. This purchase failed as did a second attempt. After the disappointments (and a lot of stress) we thought we’d try Delray Beach again and called you. You remembered us. We told you our tales of woe, and you immediately made appointments to show us some properties the next day.
You are fast! One reason you’re fast is because you know your business. You know which communities allow pets and you don’t have to first search every community to find which ones did. We were very impressed with the properties you showed us. You were spot-on showing us what we were looking for! We found a home, but it failed during negotiations. That’s when you went into action again and immediately showed us other properties. This helped the terrible feeling of disappointment. You showed us another property we fell in love with. There was another offer that was accepted on the property, so we went home disappointed. We told you if the deal falls through to let us know. As luck would have it, the deal fell through, and the seller accepted our offer. The 10-Day Inspection Period was very stressful for us since we were in NJ and were used to having an attorney write the contract and do everything.
Here in Florida, the Real Estate agent fills in the blanks on a state form. We had little confidence in the Florida home-buying process. There were a lot of phone calls, texting, emails and faxing. You gave us every possible piece of information and names of professionals we can talk to to reassure us the Florida home-buying process can be trusted, and it works well. You did a marketing analysis for us to show us what we were buying was a fair price. You gave us names and phone numbers of Attorneys, Insurance companies, Utility companies etc. letting us know what we needed to do. You kept on top of everything. We closed by phone, email, fax and Certified Overnight mail and wired the money. Again, this was very “foreign” to us. A week later, we opened the door to our new Villa and we were in love! Our little dog loved it too! We would be very happy to do business with you again and recommend you to our friends and family.
Judy November 16, 2018
